FAQs

 

Terms of Service

1. Introduction

Welcome to Linkar Wine. These Terms of Service govern your use of our website and services. By accessing or using our website, you agree to comply with these terms and conditions.

2. Services

Linkar Wine provides travel wine arrangement and logistics services in China at Australian recommended retail price. 

Since 2010, every wine we offer is authentic and directly sourced from renowned wineries where it was originally bottled under their brand names. At Linkar Wine, we take pride in maintaining the highest standards of authenticity and quality assurance. We have never engaged in bulk wine sales or OEM (Original Equipment Manufacturer) practices. This commitment ensures that every bottle you receive from us embodies the true essence and craftsmanship of its respective winery.

3. Ordering and Payment

Orders placed through our website are subject to availability. Payment is processed securely through our payment gateway. Prices are in Australian currency and does not include GST unless otherwise stated.

4. Shipping and Delivery

We ship wine to addresses both in Australia and in China using reputable shipping partners. Delivery times may vary depending on location. Please contact us for urgent assistance. 

5. Returns and Refunds

Returns are only accepted for damaged or defective products. Please contact us within 72 hours of receipt to arrange a return or replacement.

6. Intellectual Property

All content on our website is the property of Linkar Wine and is protected by copyright and other intellectual property laws.

7. Limitation of Liability

Linkar Wine is not liable for any indirect, incidental, special, or consequential damages arising from the use of our services or website.

8. Governing Law

These Terms of Service are governed by the laws of Western Australia.

9. Contact Us

If you have any questions about our Privacy Policy, Terms of Service, or our services, please contact us at info@linkargroup.com or 0430 533 534.

 

Privacy Policy

1. Introduction

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or engage with our services.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, postal address, payment information (when applicable).
  • Non-Personal Information: Browser type, IP address, pages visited, and other anonymous data.

3. How We Use Your Information

We use your information for the following purposes:

  • To provide and personalize our services, including wine arrangement and logistics.
  • To communicate with you, respond to inquiries, and provide customer support.
  • To process payments and fulfill orders.
  • To improve our website and services based on your feedback and usage patterns.

4. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as necessary for the operation of our business (e.g., service providers, shipping partners).

5. Security of Your Information

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

6. Your Choices

You have the right to access, correct, or delete your personal information. You may also opt out of receiving marketing communications from us.

7. Changes to This Policy

We may update this Privacy Policy periodically, without prior notice. Any changes will be posted on this page.

服务条款（Terms of Service）

1. 引言

欢迎访问 林卡酒业（Linkar Wine）。本服务条款适用于您对我们网站及相关服务的使用。访问或使用本网站，即表示您同意遵守本条款及条件。

2. 服务内容

林卡酒业提供澳大利亚建议零售价的 中国境内葡萄酒送货上门的物流服务。

自 2010 年 起，我们提供的每一瓶葡萄酒均为 原装真品，直接采购自知名酒庄并由其原品牌装瓶。林卡酒业始终坚持最高标准的 真伪认证与品质保障，从未参与散装酒销售或代工（OEM）业务。这一承诺确保每一瓶酒都体现出酒庄的 精湛工艺与独特风味。

3. 订单与支付

通过网站下单的订单需视库存情况而定。支付通过安全支付网关完成。价格以澳元计算，除非另有说明，不含 GST。

4. 配送与物流

我们使用信誉良好的物流合作伙伴，将葡萄酒送达澳大利亚及中国的指定地址。配送时间因地点而异，如需紧急协助，请联系我们。

5. 退货与退款

仅对 损坏或有缺陷的产品 接受退货。请在收到商品后 72 小时内联系我们以安排退换货。

6. 知识产权

网站上所有内容均为林卡酒业所有，受版权及其他知识产权法律保护。

7. 责任限制

林卡酒业对因使用本服务或网站而产生的间接、附带、特殊或衍生性损失概不负责。

8. 适用法律

本服务条款受 澳大利亚州法律 管辖。

9. 联系方式

如对我们的隐私政策、服务条款或服务有任何疑问，请通过以下方式联系我们：
邮箱：info@linkargroup.com
电话：0430 533 534

隐私政策（Privacy Policy）

1. 引言

我们致力于保护您的隐私，确保个人信息安全。本隐私政策说明在您访问网站或使用服务时，我们如何收集、使用、披露及保护您的信息。

2. 我们收集的信息

我们可能收集以下信息类型：

  • 个人信息：姓名、邮箱、电话号码、邮寄地址、支付信息（如适用）。

  • 非个人信息：浏览器类型、IP 地址、访问页面及其他匿名数据。

3. 信息的使用

我们将您的信息用于以下目的：

  • 提供并个性化我们的服务，包括葡萄酒安排与物流。

  • 与您沟通，回应咨询，并提供客户支持。

  • 处理支付并完成订单。

  • 根据反馈和使用行为改进网站及服务。

4. 信息分享

未经您的同意，我们不会向外部出售、交易或转让您的个人信息，但在业务运营需要时可能与服务提供商、物流合作伙伴等共享信息。

5. 信息安全

我们采取安全措施，保护您的个人信息不被未经授权访问、更改、披露或破坏。

6. 您的选择

您有权访问、更正或删除您的个人信息，并可选择不接收我们的营销信息。

7. 政策变更

我们可能会不定期更新本隐私政策，恕不另行通知。任何变更将在本页面发布。